Document360 (Kovai.Co)
Sr. Product Manager — Content Management
Led roadmap execution for an enterprise knowledge-management platform, growing AI-powered capability adoption while partnering on RAG search quality and mentoring a product team.
Enterprise SaaSRAG / GenAI SearchRoadmap OwnershipTeam Leadership
15%ARR growth from AI-powered capability launches
20%MRR growth from AI-powered capability launches
23%reduction in product delivery lead time
Context
Document360 supports large-scale knowledge management and customer self-service ecosystems for enterprise customers, who needed the platform to keep modernizing without disrupting existing governance and administration workflows.
What I owned
- Led roadmap definition and execution for enterprise SaaS platform capabilities supporting large-scale knowledge management and customer self-service ecosystems.
- Collaborated with enterprise customers to identify operational bottlenecks and prioritize scalable administration, governance, and workflow improvements.
- Managed and mentored a team of product associates while driving strategic roadmap alignment.
Approach
- Partnered with engineering leadership to balance platform modernization, technical debt reduction, and customer-driven innovation.
- Partnered with the data science team on RAG-style AI search experiences, focusing on retrieval relevance, answer usefulness, source citation, fallback behavior, and hallucination-risk reduction.
- Improved product delivery processes and cross-functional execution to reduce lead time.